The Application Engineer specializing in ServiceNow is responsible for the overall architecture, design, implementation, support and integrity of the ServiceNow application. Also, you will be responsible for ensuring the solution delivered is engineered in accordance with corporate architecture and infrastructure standards.
He/she oversees driving the rollouts of new apps and modules, capable of enhancing configuration and workflows initiated within projects or change requests, works closely with Department Leaders to deliver successful solutions.
Takes responsibility for overall architecture, design, implementation, support and integrity of the ServiceNow platforms
Centralizes the demand for Service Now projects/enhancements from our internal instances
Participates in process flow analysis and process design along with the Project Managers / Department Managers and Internal customers. Explains the art of the possible, new features and processes.
Shares best practices and provides technical steering throughout all project’s phases
Analyzes business requirements and develops technical requirements
Designs and steers the implementation of applications modules workflows and catalogue requests
Develops and delivers ServiceNow-based solutions
Produces detailed functional/technical design document to match gathered requirements and satisfy business needs
Maintain current ServiceNow knowledge through self-study and utilization of available
Qualifications and Experience
Minimum 5 years of hands-on experience in leading solution/functional architecture components of major business & system transformation, including ServiceNow implementation
Good understanding of industry standards and practices
Experience with System / Process Automation
Experience with the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
Experience with governance/service management/operations
Experience working within audit compliant environments (SOX, SOC)