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Service Delivery Manager

Permanent, Reading

  • Job ID: 933
  • Location: Reading
  • Job Type(s): Permanent
  • Categories: Project Manager
  • Posted September 20, 2023
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Enso Recruitment is excited to present a fantastic opportunity to join a leading provider of innovative tech services in the healthcare market. We are looking for a dedicated Service Delivery Manager to join their dynamic team and play a crucial role in ensuring the highest level of operational service delivery.
Key Responsibilities:
  • Manage the performance of services provided to clients in accordance with agreed contracts and ensure that service levels are consistently met.
  • Collaborate closely with Account Managers to coordinate the delivery of services to key enterprise customers.
  • Resolve complex technical and business problems, impacting technical and financial results.
  • Serve as the main point of contact for customers, ensuring contract compliance and addressing queries effectively.
  • Ensure that Service Levels align with contractual deliverables on a day-to-day basis.
  • Establish contractor assignment milestones and performance checkpoints.
  • Attend periodic reviews with customers to identify and implement service improvements.
  • Facilitate a prompt response to customer requirements, meeting their expectations.
  • Work alongside Account Managers in Managed Service contracts, ensuring high customer satisfaction.
  • Efficiently schedule technical resources to provide adequate coverage for project work and customer support.
  • Provide assistance in planning and designing new solutions.
  • Build strong relationships with internal stakeholders and partner organizations.
  • Contribute to the development of the company's internal systems and customer base.
  • Undertake additional duties as required, maintaining the general character and level of responsibility of the role.
Qualifications:
Essential Criteria:
  • Prior service delivery experience.
  • Experience in staff management.
  • High-level awareness of Infrastructure technologies and their capabilities within an Enterprise environment.
  • Strong articulation and communication skills.
  • Ability to communicate technical terms and definitions to non-technical personnel.
  • Keen attention to detail.
  • Customer advocacy mindset.
Desirable Criteria:
  • ITILv3 foundation certification.
  • Prince2 certification.
  • Proficiency in report writing.
  • Enthusiastic and committed.
  • Interest in Continual Service Improvement.
  • Assertive without being aggressive.
  • Strong team player.
  • Exceptional multitasking skills.
What We Offer:
  • Competitive salary and benefits package.
  • Private Healthcare Plan & Cash Benefit Plan.
  • Volunteer Days.
  • 25 Days of annual leave (plus bank holidays).
  • Option to purchase additional Annual Leave.
  • Cycle to Work Scheme.
If you are a dedicated and experienced Service Delivery Manager looking to join a global tech services leader, we encourage you to apply today. Be part of a dynamic team that is making a real difference in the world of integrated technology. Don't miss out on this exciting opportunity to further your career with us.

 

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