FIND YOUR IT JOB

Production Support Analyst - Fintech

Permanent

Enso Recruitment is proud to be partnered with one of NI’s leading Fintech organisations to recruit for the fantastic role of Production Support Analyst.

This is a unique opportunity to become a key member of a truly forward-thinking technology focused organisation. As a Production Support Analyst, you will be responsible for supporting, managing, and documenting all production applications and BAU (Business as Usual) processes. You will work with a range of teams from engineering to client partnership team and external stakeholders.

The Role

• Provide two tier support to all applications and aid all customers and clients in clarifying any issues in production
• Analyse all production applications and provide operational support and performance reviews for internal and external stakeholders
• Document where applicable production applications and processes and maintain a repository of production related questions and answers
• Investigating and querying backend databases and log file repositories across various platforms (AWS, Postgress, MySql, DynamoDB,SQL)
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions
• Maintain knowledge on all hardware and operating system including certificates, domains, general licences, and associated security technology working closely with the System Administration team
• Performing postproduction quality reviews on all newly deployed code and documenting the results
• Supporting companywide certification PCI and ISO27001

The Person

• 4+ years working in a technical production support role ideally with financial institutions or in the fintech environment
• Logical innovation/out of the box thinker who is highly adept at anticipating consequences and opportunities
• Highly organised with good time management to effectively prioritise deadlines
• Experience in supporting Websites, REST API’s and Internal dot net applications
• Relational database experience in either SQL, Postgress, DynamoDB or something similar
• An effective and articulate communicator able to persuasively present concepts clearly and concisely to key stakeholders, adjusting style to audience. (Verbally and written)
• Excellent abilities in MS Office, in particular Excel and Word

Desirable

• • QA/UAT Test Analyst experience would be advantageous
  • Group trainer experience
  • AWS experience

The Benefits

· Pension - 4% matched contribution

• 25 days annual leave increasing by one day a year to 30 days (plus public holidays)
• Company holiday between Christmas & New Year (extra 3 days)
• Private healthcare for yourself and any nominated dependents
• Early finish on the last Friday of the month
• Ability to buy and sell holiday days as well as the ability to bank days
• Cashback/discount shopping site
• Flexible working options –operating a hybrid working model from their Belfast office
• Variety of social events throughout the year

If you have any of the above experience and are wanting to make a change then apply for this role now and don’t miss out on this fantastic opportunity.