Production Support Analyst - Fintech


  • Job ID: 584
  • Job Type(s): Permanent
  • Categories: Data Analytics
  • Posted February 23, 2022
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Enso Recruitment is proud to be partnered with one of NI’s leading Fintech organisations to recruit for the fantastic role of Production Support Analyst.



This is a unique opportunity to become a key member of a truly forward-thinking technology focused organisation. As a Production Support Analyst, you will be responsible for supporting, managing, and documenting all production applications and BAU (Business as Usual) processes. You will work with a range of teams from engineering to client partnership team and external stakeholders.



The Role



  • Provide two tier support to all applications and aid all customers and clients in clarifying any issues in production
  • Analyse all production applications and provide operational support and performance reviews for internal and external stakeholders
  • Document where applicable production applications and processes and maintain a repository of production related questions and answers
  • Investigating and querying backend databases and log file repositories across various platforms (AWS, Postgress, MySql, DynamoDB,SQL)
  • Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions
  • Maintain knowledge on all hardware and operating system including certificates, domains, general licences, and associated security technology working closely with the System Administration team
  • Performing postproduction quality reviews on all newly deployed code and documenting the results
  • Supporting companywide certification PCI and ISO27001


The Person



  • 4+ years working in a technical production support role ideally with financial institutions or in the fintech environment
  • Logical innovation/out of the box thinker who is highly adept at anticipating consequences and opportunities
  • Highly organised with good time management to effectively prioritise deadlines
  • Experience in supporting Websites, REST API’s and Internal dot net applications
  • Relational database experience in either SQL, Postgress, DynamoDB or something similar
  • An effective and articulate communicator able to persuasively present concepts clearly and concisely to key stakeholders, adjusting style to audience. (Verbally and written)
  • Excellent abilities in MS Office, in particular Excel and Word



    • QA/UAT Test Analyst experience would be advantageous
    • Group trainer experience
    • AWS experience


The Benefits

· Pension - 4% matched contribution

  • 25 days annual leave increasing by one day a year to 30 days (plus public holidays)
  • Company holiday between Christmas & New Year (extra 3 days)
  • Private healthcare for yourself and any nominated dependents
  • Early finish on the last Friday of the month
  • Ability to buy and sell holiday days as well as the ability to bank days
  • Cashback/discount shopping site
  • Flexible working options –operating a hybrid working model from their Belfast office
  • Variety of social events throughout the year


If you have any of the above experience and are wanting to make a change then apply for this role now and don’t miss out on this fantastic opportunity.


Apply Now

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