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Global Ops Analyst

Permanent

  • Job ID: 462
  • Job Type(s): Permanent
  • Categories: Business Analyst
  • Posted September 16, 2021
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The Role:

We are seeking a Global Ops Analyst to execute on a variety of high-volume, data-rich processes and aid in proactive monitoring of key company operations. You will work cross-functionally with risk operations, partner support, employee support, and other internal departments to ensure payments are processed successfully and timely. You will also be called on to identify, remediate, and/or escalate operational anomalies as part of our newly formed Mission Control function.

How You Will Make an Impact:

  • Become an expert in our product, configuration and backend processes
  • Obsess over operational, risk management, and revenue dashboards/metrics
  • Review and process payment files/payments in addition to reconciling user accounts
  • Analyze/monitor operational data/trends to mitigate risk exposure
  • Identify operational anomalies using data input from multiple sources
  • Investigate alerts and provide first-line troubleshooting to mitigate service outages
  • Work cross-functionally with internal teams to ensure payment processing is completed
  • Report, troubleshoot, and take ownership of incidents throughout resolution
  • Provide on-call resource assistance with regard to incident and alert notifications
  • Partner with Global Operations leaders and cross-functional partners on process improvement efforts
  • Assist with various other operational tasks as required
  • Occasional need to work outside of normal business hours may be required

What You Bring to The Table:

  • Bachelor’s degree or 1-3 years of relevant experience
  • Experience with business intelligence, data analytics, incident management, payment processing, payroll, or money movement products, processes and controls
  • Strong analytical ability used to identify risks and confidently raise issues, escalate early, and engage in constructive credible challenge
  • Ability to take initiative and be proactive in problem-solving
  • Detail-oriented with the ability to set priorities and be flexible in a fast-paced environment
  • Strong and cross-functional communication skills
  • Flexible scheduling to meet needs outside normal business hour

Bonus Points for:

  • Auditing or quality assurance experience
  • An advanced degree in Information Services, Information Technology or a related field
  • SQL experience
  • Data Analytics experience

What We Offer:

  • Competitive compensation
  • Opportunity for equity ownership
  • Exceptional health, vision, and dental care
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited books from Amazon
  • Unlimited PTO
  • 5% pension match

Apply Now

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