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Customer Support Agent - L1

Permanent

  • Job ID: 477
  • Job Type(s): Permanent
  • Categories: IT Support - Applications, IT Support- Network/Other
  • Posted October 13, 2021
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Enso Recruitment once again delighted to be partnered exclusively with a well-established American Financial Services company, as they continue to build their New Customer Operations Hub in the heart of Belfast.

 

This is a fantastic opportunity for Customer Support Advisors to join an innovative company who are combining cutting edge technology with financial services, all to give financial freedom to their customers on an international scale.

 

If this opportunity excites you, I encourage you to apply even if you do not meet all the requirements. This is a unique opportunity to join a new operation within a well-established company, providing fantastic progression opportunities and career stability.

 

The Role

  • Handle inbound customer support tickets (talk, chat, email)
  • Complete full cycle customer support ticket resolution: review ticket, investigate and resolve, provide the resolution to customer via phone, email communication, or chat to ensure full understanding and customer satisfaction with the provided resolution
  • Become a subject matter expert on our client’s product and help educate customers about the unique benefits
  • Be a strong team collaborator, have effective multitasking skills, and resolve issues with urgency and care
  • Work cross-functionally if needed to investigate individual employee cases
  • Bring the best version of yourself to work to elevate the collaborative team culture

 

The Person

  • Associate degree or 1+ years’ experience in customer support or client services
  • Strong verbal and written communication skills
  • Computer use experience

 

Bonus Points For:

  • Demonstrated customer service skills: critical thinking, de-escalation, and problem-solving
  • Attention to details and accuracy
  • Quick learner and self-starter excited to take on new challenges
  • Excellent work ethic and attendance
  • Work well under pressure in a fast-paced environment
  • Call center or on-the-phones support experience
  • Bilingual English + Spanish
  • Knowledge of Zendesk, Five9 and/or other common support ticketing software

 

The Package

  • Competitive Annual Salary
  • 5% Matched Pension
  • Full training and development in the role
  • 25 Annual Holidays + 10 Statutory
  • Medical
  • City Centre Location

 

There are two shift patterns on offer, as follows:

  • Tue-Sat: 12pm-9pm GMT
  • Sun-Thu: 12pm-9pm GMT

 

There are multiple vacancies available for this position. Please hit Apply Now to be considered. 

Apply Now

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