Enso Recruitment once again delighted to be partnered exclusively with a well-established American Financial Services company, as they continue to build their New Customer Operations Hub in the heart of Belfast.
This is a fantastic opportunity for Customer Support Advisors to join an innovative company who are combining cutting edge technology with financial services, all to give financial freedom to their customers on an international scale.
If this opportunity excites you, I encourage you to apply even if you do not meet all the requirements. This is a unique opportunity to join a new operation within a well-established company, providing fantastic progression opportunities and career stability.
Handle inbound customer support tickets (talk, chat, email)
Complete full cycle customer support ticket resolution: review ticket, investigate and resolve, provide the resolution to customer via phone, email communication, or chat to ensure full understanding and customer satisfaction with the provided resolution
Become a subject matter expert on our client’s product and help educate customers about the unique benefits
Be a strong team collaborator, have effective multitasking skills, and resolve issues with urgency and care
Work cross-functionally if needed to investigate individual employee cases
Bring the best version of yourself to work to elevate the collaborative team culture
Associate degree or 1+ years’ experience in customer support or client services
Strong verbal and written communication skills
Computer use experience
Bonus Points For:
Demonstrated customer service skills: critical thinking, de-escalation, and problem-solving
Attention to details and accuracy
Quick learner and self-starter excited to take on new challenges
Excellent work ethic and attendance
Work well under pressure in a fast-paced environment
Call center or on-the-phones support experience
Bilingual English + Spanish
Knowledge of Zendesk, Five9 and/or other common support ticketing software
Competitive Annual Salary
5% Matched Pension
Full training and development in the role
25 Annual Holidays + 10 Statutory
City Centre Location
There are two shift patterns on offer, as follows:
Tue-Sat: 12pm-9pm GMT
Sun-Thu: 12pm-9pm GMT
There are multiple vacancies available for this position. Please hit Apply Now to be considered.