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Business Intelligence Manager (New US FDI)

  • Categories: Business Analyst
  • Posted September 24, 2021
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We are excited to be working with a Brand New US FDI organisation that are setting up a number of teams here in Belfast including Business Intelligence, Software and Support teams.

As part of this we are seeking a Business Intelligence Manager to execute on a variety of high-volume, data-rich processes and aid in proactive monitoring of key company operations.

You will work cross-functionally with risk operations, partner support, employee support, and other internal departments to ensure payments are processed successfully and timely. You will also be called on to identify, remediate, and/or escalate operational anomalies as part of our newly formed Mission Control function.

How You Will Make an Impact:

  • Become an expert in our product, configuration and backend processes
  • Obsess over operational, risk management, and revenue dashboards/metrics
  • Review and process payment files/payments in addition to reconciling user accounts
  • Analyze/monitor operational data/trends to mitigate risk exposure
  • Identify operational anomalies using data input from multiple sources
  • Investigate alerts and provide first-line troubleshooting to mitigate service outages
  • Work cross-functionally with internal teams to ensure payment processing is completed
  • Report, troubleshoot, and take ownership of incidents throughout resolution
  • Provide on-call resource assistance with regard to incident and alert notifications
  • Partner with Global Operations leaders and cross-functional partners on process improvement efforts
  • Assist with various other operational tasks as required
  • Occasional need to work outside of normal business hours may be required

What You Bring to The Table:

  • 2+ years of management experience
  • Bachelor’s degree or 4+ years of relevant experience
  • Experience with business intelligence, data analytics, incident management, payment processing, payroll, or money movement products, processes and controls
  • Strong analytical ability used to identify risks and confidently raise issues, escalate early, and engage in a constructive credible challenge
  • Ability to take initiative and be proactive in problem-solving
  • Detail-oriented with the ability to set priorities and be flexible in a fast-paced environment
  • Strong and cross-functional communication skills
  • Flexible scheduling to meet needs outside normal business hour

Bonus Points for:

  • Auditing or quality assurance experience
  • An advanced degree in Information Services, Information Technology or a related field
  • SQL experience
  • Data Analytics experience

What We Offer:

  • Competitive compensation up to £60k
  • Opportunity for equity ownership
  • Exceptional health, vision, and dental care
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited books from Amazon
  • Unlimited PTO
  • 5% pension match

Apply Now

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VAT Registration No. 244 2502 37 Level Up Resourcing Limited Registered Northern Ireland No. 636121 Registered Office: Dax House, 22 Howard Street, Belfast, BT1 6PA.
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