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Business Intelligence Manager (New US FDI)

We are excited to be working with a Brand New US FDI organisation that are setting up a number of teams here in Belfast including Business Intelligence, Software and Support teams.

As part of this we are seeking a Business Intelligence Manager to execute on a variety of high-volume, data-rich processes and aid in proactive monitoring of key company operations.

You will work cross-functionally with risk operations, partner support, employee support, and other internal departments to ensure payments are processed successfully and timely. You will also be called on to identify, remediate, and/or escalate operational anomalies as part of our newly formed Mission Control function.

How You Will Make an Impact:

• Become an expert in our product, configuration and backend processes
• Obsess over operational, risk management, and revenue dashboards/metrics
• Review and process payment files/payments in addition to reconciling user accounts
• Analyze/monitor operational data/trends to mitigate risk exposure
• Identify operational anomalies using data input from multiple sources
• Investigate alerts and provide first-line troubleshooting to mitigate service outages
• Work cross-functionally with internal teams to ensure payment processing is completed
• Report, troubleshoot, and take ownership of incidents throughout resolution
• Provide on-call resource assistance with regard to incident and alert notifications
• Partner with Global Operations leaders and cross-functional partners on process improvement efforts
• Assist with various other operational tasks as required
• Occasional need to work outside of normal business hours may be required

What You Bring to The Table:

• 2+ years of management experience
• Bachelor’s degree or 4+ years of relevant experience
• Experience with business intelligence, data analytics, incident management, payment processing, payroll, or money movement products, processes and controls
• Strong analytical ability used to identify risks and confidently raise issues, escalate early, and engage in a constructive credible challenge
• Ability to take initiative and be proactive in problem-solving
• Detail-oriented with the ability to set priorities and be flexible in a fast-paced environment
• Strong and cross-functional communication skills
• Flexible scheduling to meet needs outside normal business hour

Bonus Points for:

• Auditing or quality assurance experience
• An advanced degree in Information Services, Information Technology or a related field
• SQL experience
• Data Analytics experience

What We Offer:

• Competitive compensation up to £60k
• Opportunity for equity ownership
• Exceptional health, vision, and dental care
• Employee Resource Groups
• Fun company outings and events
• Unlimited books from Amazon
• Unlimited PTO
• 5% pension match