Enso Recruitment is currently working with a brand-new US FDI organisation that has recently set up in Belfast, who are currently hiring for the fantastic role of Application Support Analyst.
This is a well-established global business that has been operating for over 60 years in the technology manufacturing and engineering sector in the US and is now setting up a new site in Belfast to focus on leading transformational programs and projects within their business.
As Application Support Analyst, you will be part of a multi-disciplinary team who manage and support enterprise applications. You will be responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. In this role your responsibilities may also include root cause analysis, management communication and internal stakeholder relationship management.
You will work within the Applications Enablement team to proactively monitor, support, maintain and develop all applications across the organization with a focus on SAP
Triage and troubleshoot issues and incidents, identifying root cause and resolution with agreed SLAs timeframe
Assist with developing tools, processes and procedures that enhance system reliability aligned to the business strategy
Continually look for opportunities to automate or enhance application functionality
Provide high-level support and technical expertise for enterprise applications
Document issues and incidents using company ticketing system including symptoms, causes, and provide root cause resolutions
1-2 years’ experience in an application support role
Hands on experience triaging, troubleshooting and resolving issues in large scale production enterprise systems and applications
Excellent technical skills and knowledge around analysis, testing, design, release and support
Strong analytical and problem solving capabilities
Excellent written and verbal communication skills
Demonstrates exceptional levels of customer service
Ability to work as part of a team
Knowledge of issue tracking and reporting using tools
Effectively share information with other team members and with other technology teams
Demonstrates ability to multi-task and re-prioritize responsibilities based on changing requirements (such as urgent customer problems)
An opportunity to join a highly motivated, inspiring team working on technology that is set to unleash new possibilities and create positive changes to the way we live.
A fun, inclusive working environment providing fantastic learning and development programs designed to enable individuals to achieve career goals and grow with the company.
Performance based bonus plan – 8%
Flexible work environment
25 days annual leave plus 10 public holidays
Full benefits package including private medical insurance