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Application Support Analyst - Sustainable Technology

Permanent

Application Support Analyst

Enso Recruitment is currently working with a brand-new US FDI organisation that has recently set up in Belfast, who are currently hiring for the fantastic role of Application Support Analyst.

This is a well-established global business that has been operating for over 60 years in the technology manufacturing and engineering sector in the US and is now setting up a new site in Belfast to focus on leading transformational programs and projects within their business.

As Application Support Analyst, you will be part of a multi-disciplinary team who manage and support enterprise applications. You will be responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. In this role your responsibilities may also include root cause analysis, management communication and internal stakeholder relationship management.

The Role

• You will work within the Applications Enablement team to proactively monitor, support, maintain and develop all applications across the organization with a focus on SAP
• Triage and troubleshoot issues and incidents, identifying root cause and resolution with agreed SLAs timeframe
• Assist with developing tools, processes and procedures that enhance system reliability aligned to the business strategy
• Continually look for opportunities to automate or enhance application functionality
• Provide high-level support and technical expertise for enterprise applications
• Document issues and incidents using company ticketing system including symptoms, causes, and provide root cause resolutions

The Skills

• 1-2 years’ experience in an application support role
• Hands on experience triaging, troubleshooting and resolving issues in large scale production enterprise systems and applications
• Excellent technical skills and knowledge around analysis, testing, design, release and support
• Strong analytical and problem solving capabilities
• Excellent written and verbal communication skills
• Demonstrates exceptional levels of customer service
• Ability to work as part of a team
• Knowledge of issue tracking and reporting using tools
• Effectively share information with other team members and with other technology teams
• Demonstrates ability to multi-task and re-prioritize responsibilities based on changing requirements (such as urgent customer problems)

Salary Package

• An opportunity to join a highly motivated, inspiring team working on technology that is set to unleash new possibilities and create positive changes to the way we live.
• A fun, inclusive working environment providing fantastic learning and development programs designed to enable individuals to achieve career goals and grow with the company.
• Competitive salary
• Performance based bonus plan – 8%
• Flexible work environment
• 25 days annual leave plus 10 public holidays
• Pension plan
• Full benefits package including private medical insurance